General terms and conditions

The non-profit association Engoitoi Epuan runs this online shop where customers can buy our products. We guarantee that all products are produced fairly (not certified), socially and as far as possible in a climate-friendly way in northern Tanzania by our project participants. The project leader, Sara Schälchli, is responsible for the distribution of our goods.

1. Conclusion of the contract

The contract between Engoitoi Epuan and the customer comes into effect as soon as we have received the order. In the case of an online order and in the case of a possible order by telephone, we will send an order confirmation with all order details to the e-mail address you have provided. You will be informed about the ongoing status of your order via e-mail.

2. Reservation of proprietary rights

The delivered goods remain the property of Engoitoi Epuan until full payment has been received. Before transfer of ownership, pledging, transfer by way of security, processing or transformation is not permitted without the consent of Engoitoi Epuan.

3. Terms of payment

Payment to Engoitoi Epuan can be made either in advance, via Twint or Paypal. We reserve the right to exclude individual payment methods. As soon as we have received the payment, the goods will be dispatched.

4. Orders

Most of our products are unique. Therefore, we are unfortunately unable to accept orders for these. For those that can be ordered, we ask you to be patient. Depending on the order status, the waiting time ranges from 2 weeks to 3 months. We will be happy to inform you by e-mail about the expected waiting time.

5. Warranty and liability

The warranty is provided in accordance with the statutory provisions. We expressly exclude liability for slightly negligent breaches of duty. The same applies to breaches of duty by auxiliary persons or if the articles have not been used properly.

6. Data protection

Personal data is information that indicates your identity, such as name, address, postal address, delivery address, telephone number and e-mail address. We collect, store and process this data when initiating, concluding, processing and cancelling a purchase contract. We use the data you have provided for the purpose for which you have provided it to us. Unless specifically requested by the customer (e.g. in the comments during the order process), we may use the data to promote Engoitoi Epuan products. We assure you that we will not pass on your personal data to third parties unless we are legally obliged to do so or you have given us your prior consent. Insofar as we use service providers (such as credit card companies, etc.) to carry out and handle processing procedures and, if applicable, a credit check, the provisions of the Data Protection Act apply.

If you have provided us with personal data, you can request us to delete or change this data at any time. Data for billing and accounting purposes are excluded from cancellation/revocation or deletion.

Links to other websites: We occasionally link to third party websites. Although we select these third parties carefully, we cannot guarantee or accept liability for the accuracy or completeness of the content or the data security of third party websites. This data protection declaration also does not apply to linked third-party websites.

7. Final provisions

Swiss law applies.

Unless the purchase is for your personal or family use, the place of jurisdiction is Zurich. Otherwise, the provisions of the law governing the place of jurisdiction shall apply.

Should any provision of the contract or the General Terms and Conditions be or become invalid or should the contract be incomplete, the remainder of the contract shall not be affected thereby.